Hi, I paid an estate agent (David St James, based in Roman Road, London) two years management fees up front, now the tenants have left after just 11 months. I contacted the agency via email to inform them that, as they have not yet replaced the tenants, I have found tenants and I would like them to return the fees for the remaining period. The following is the reply I got - "please note that refunds on fees are only issued as a good will gesture and only as a credit on a next let. As you have now let the property yourself you would not be entitled to one". Surely this is not legal?? Can they really not return the fees?? Please advice as they owe me about £3500!!! Thanks Mohammed
It all depends on what the Agency Agreement (AA) says. It binds you (L) and the Agent (A). Sometimes an AA is 'find only'; yours also involves Management. Does it oblige A to find a replacement T?
