ej_topmost
Property Hawk

My tenant is too demanding

My tenant has always been an exacting type but it's now getting beyond a joke.

Every few weeks I seem to be getting another text or email from him requesting yet another improvement.

Now, I'm not averse to upgrading my rental properties. I realise in the long run it will be to my benefit, and let's face it -  it's better to have a tenant who 'gives a damn', rather than a tenant that doesn't. (I've only just finished  dealing with one of those - after several months of non payment of rent and the nightmare ordeal of getting possession using a section 21 notice is now finally over)

However, my good tenants’ latest request takes hygiene to another level. 

I thought it was female tenants that were supposed to be demanding and fastidious in the bath department, but apparently, not!

This is a copy of his latest text to me.

Hi chris. Bought a steam cleaner n blitzed bath. Looks lot better prob dont need new bath if you don't want to put one in. Just needs the side panel changing n poss a shower door n then all the mould etc sorting out. Can we get mick round come sort it. Thanks. M

Now, am I being an old miserable landlord to think this is beyond the call of duty?  There is nothing wrong with the bath and I've just spent a fortune upgrading the kitchen.  However, a happy tenant is hopefully a long-term tenant and this one has been with me for over 10 years.

A landlord's responsibilities of repair

Ok technically, what my tenant is asking for is arguably beyond a landlord's responsibility for repair and maintenance.

However, a good landlord needs to always try to keep their tenant happy.  I now have a hospitality business (my first experience at working in the sector) and it's an eye opener.  You realise the importance of customer care and customer satisfaction.  I wouldn't go as far as saying the customer is always right but...most of the time by going the extra mile you have a very satisfied customer who becomes putty in your hands.

Avoiding the rental void

A happy tenant is far more likely to stay put in a property.  If the property is good tenants realise that if they have found a good rental property and they end up putting down roots.  To move on is hassle for them and there is always the uncertainty of having to deal with a new landlord.  If you are a responsive landlord who looks to work with the tenant to continuously improve their living environment then they are likely to stay - hopefully for a long time.  Long term tenants helps me avoid rental voids that can be so costly.

So what to do about my demanding tenant?

Do I play ‘hard ball’ and refuse his requests?  I’m sure that I could argue that the mould is a hygiene issue and he just needs to get out his scrubbing brush and his armoury of hi-tech janitorial equipment,  or do I use the whole situation to my advantage? 

Looking at his existing periodic tenancy agreement the rent has not been increased for over 5 years.  I know that rents in Nottingham have not exactly rocketed during this period, but looking at the Rent Index, average rents have probably drifted up from £590 to £640 during that time. 

I know that the rent I was charging was on the low side, so maybe this would be a good time to raise the rent.

Could this be a scenario where everybody wins?  The tenant gets their lovely bathroom and I get extra rent to cover the costs of the work and an improved buy-to-let property into the bargain.

What would other landlords do? - ‘Penny for your thoughts’ guys and gals?



Comments (18)

Mould is not a hygiene issue and the fact you rent out several properties without knowing this worries me. Mould is a condensation, ventilation and excess water issue. Not only that but it is a health and safety concern. It can cause all sorts of medical problems. You are absolutely obliged to sort it out and you should count yourself fortunate your tennant has gone to his own expense (and effort) to sort it out. There are many cases where a demanding tennant's requests are totally unreasonable but in this instance he is entitled to complain and you are obliged to act.
#1 - Nick Murphy - 03/06/2015 - 09:34
My tenant is too demanding
What if condensation is caused by the tenant not ventilating the place ie not opening windows, drying clothes in doors etc etc...
#2 - Faz Illahi - 03/06/2015 - 11:07
Mould in the bathroom
Hi there I tend to disagree with Nick and maybe "Hygiene"is not the ideal word but as Nick correctly indicates mould is basically caused by lack of ventilation which could be avoided by proper ventilation by the tenant as well as regular removal of mould as soon as it occurs. These responsibilities could easily be addressed by the tenant who lives in the property and not leaving the mould to build up and then making it the Landlord's problem/responsibility. A consideration for the Landlord could be installing an extractor fan if this is practical but the responnsibilty should remain with the tenant to ensure proper ventilation as he may not even use the extractor fan.
#3 - Michael Stolman - 03/06/2015 - 11:14
There are a few things which bother me about this blog. The first is that the tennant is being described as 'demanding' for wanting a clean, mould-free bathroom. That doesn't compute with me. Not only does black mould look disgusting it represents a health risk.

A local authority once tried to palm me off by telling me to wipe black mould away with a cloth (in my child's bedroom) and open the window (in the middle of winter). As it turned out there was a serious problem with the felt on the roof which was affecting drainage. It was only when I pointed out the health and safety issues they acted.

On the other side of the fence I rent a property which had a mould problem - in the end I fitted a drimaster to rectify it. I wouldn't live with it myself so I don't see why I should expect a tennant to.

You also have to bear in mind that if you are asking a tennant to clean what sounds like a semi serious issue, the spores that get released from this mould when disturbed are potentially damaging to the lungs etc. You need to identify what is causing the excess moisture first and foremost and take it from there.
#4 - Nick Murphy - 03/06/2015 - 12:25
Management is the key
This is all about communication
I often think Landlord and Teanat relations are a bit like and employer and an empoyeee after someone starts a job you only really then find what they are like
I had a similer situation the property had been refirbished totaly and it is a lovey property to live in but my Teanat started to be a bit on the silly side and I had a meeting with her over a cup of coffee and we laid out the ground rules I explined that I was not a Hoteler but a Landlord and I knew well my obligations to my customers
The Teanat had never been with a Private Landlord and she really did not understand the real situation
When i do get a call from any Tenanat I enpower them to contact the Tradesman booking an appointment to suit them ect and the repair is done
Now as for mold I handle this in two ways I ask a builder to look at the problem if there is a damp problem I sort it out But If I feel that its a problem because the Teanant dosent open windows ect I give them a dehumidifier to show them thats its the damp air that is causeing a problem
My third option is to call enviromentle Health at the Council for an opinion
and on there advice I take action
Its all about Managment and if I feel I am not happy and cant get on with the Tenanat I work with the Teanant to find them new accomadation when they see you are proffesional and are not worried about them going this alone can stop a tenant who is being a pain
#5 - Dislexic Landlord - 03/06/2015 - 13:04
Demanding Tenant
mould is caused,in the main, by lack of ventilation and hot, damp air hitting a cold surface. It is easily stopped by opening a window to vent the area and using bleach to kill the vegetable spores that are growing on the surface (I sell decorative paint for a living so this is a common issue) You can in fact buy paints with mould inhibitor in.
As to what you do? I would tell the man point blank that he needs to ventilate the room and clean off the walls / ceilings monthly with bleach as clearly this is of his making NOT the landlords (I am of course assuming that the building fabric is good and it is not damp from water ingress). He will want you to clean his toilet next!
#6 - Chris Bradly - 03/06/2015 - 20:00
bathroom mould and refurb/upgrade
1) mould needs to be identified who's cause it is from there are always reasons ie: structural therefore a LL would be responsible or TT who is not ventilating.
Not really a big deal as using Thin Bleach will kill and maintain the bleach in an outstanding manner therefore healt risk would be absolutely minimal if done on a set regular basis.
2) the TT has lived there for 10 years, of course it's likely to need an upgrade somewhere, a bath panel doesnt cost the earth so please dont moan. painting due to mould please refer to the above.

yes you should have rent increase that will help you to maintain the property condition on an annual basis, this is not rocket science.

the tenant moans every few weeks: you should be grateful as most tenants dont understand or care enough about the premises they reside at to look after it properly and notify the LL of this.
Did you really expect the tenant not to ever notify you of possible upgrades needed. That would be foolish especially as most LL dont visit their property on a monthly basis to spot the arising issues.

you have a good tenant and put yourself in his shoes, would you not want a good place to reside in?
#7 - angelina - 03/06/2015 - 21:10
Mould
The issue here is that properties rented out in this modern age aren't fit for purpose, I know it's not law as yet! But all landlords should ensure that there properties are fit for purpose ie ensuring basic standards of insolation for example wall cavities, loft, failed double glazing units replaced. These are very basic and will no doubt help the issue!!
#8 - Terry walker - 03/06/2015 - 21:25
Drying clothes indoor.
It sin't exactly rocket science, if you dry clothes indoor, you gonna get moisture in the air and this wil form condensation around windows and outside walls where it is colder.
One previous poster who said it's unreasonable to expect them to open windows in middle of winter do not live in the real world, If I can open a window in my bathroom after I'd a bath (in the middle of winter) is it too much to ask the tenant to do the same?
I acknowlegde some damp problems are structure, if and when you ruled out rising damp and penetrative damp, it can only be condensation.
#9 - Kam Chan - 03/07/2015 - 01:26
Complaining tenant
Had similar ongoing problem with whiny residents in student place in Liverpool where I suspected mould kept appearing because of their pattern of use. After numerous princes of bad advice from builders, installed a humidity-triggered bathroom fan (i.e. Outside their control). That fixed that. As for everything else, laid down the law about our respective responsibilities and responded rapidly when it was definitely mine. Relations much improved and everything much quieter.
#10 - Boghall - 03/07/2015 - 01:38
Mould in bathroom
Mould in the bathroom or other rooms can be caused by condensation or leakage from roof or gutters. The tenant is right to report it. If he didn't the property delapidates and he moves out. Double loss for u. Get a builder to give an honest assessment and fix it according. I have a tenant who's rented my property for five years now and there were few cosmetic things that needs doing. I did them to keep him happy. They did not cause me an arm and leg. He pays his rent regularly.
However, I some "useless and demanding" tenants of which I gave quit notice in the past. To compound the issue, they were always in rent arrears.
Finally, try to visit your property on regular basis.
#11 - Benjoy - 03/07/2015 - 08:27
demanding tenant
Mould from condensation is a health hazard. I agree the landlord should make sure that windows have trickle vents and also a fitted vent to remove moisture. I had a tenant who had a mould problem. I fitted trickle windows and a vent that operated when the light was turned on for 15 mins after light was turned off. Theory was to remove moisture. However my tenant only bathed ir showered in day light hours so he didn't need to turn light on... Still got condensation mould. Fitted a moisture sensor vent to overcome this. Some tenants just dint realise their life style can cause the problems. But society has made them think they can just keep demanding from landlords regardless of their own responsibility.
#12 - kim - 03/07/2015 - 12:24
There are multiple causes of mould and damp and those who think it can be solved in all cases by just opening a window are having a laugh. Telling your tennant to open a window is a complete copout... as I already explained I was given this advice by a local authority only to find there was a problem with the roof and drainage. Opening a window would have done NOTHING to resolve the issue. The fact the tennant had to buy a steam cleaner at his own expense to 'blitz' the bath would tell me this is a semi serious issue. Not only is the landlord in this case seeking to put the onus onto the tennant by 'arguing' this is a hygiene issue. Well you could argue it's caused by unruly martians but that resolves nothing. Get to the bottom of the issue and if it is a lack of ventilation fit an extractor. Then make the tennant an offer... complete bathroom refurb for an increase in rent.
#13 - Nick Murphy - 03/07/2015 - 12:29
mould etc
Mould is caused by condensation,which is caused by heat going to cold spots.This is because there is no proper extraction of steam and invivisible heat from cooking etc.
Poor ventilation is another cause.The living arrangements of the tenants cause the problem,like drying clothes inside and on radiators etc.
I lived in a house for 25 years with no problems at all ,then I let it out and within 12 months there was mould around windows on ceilings etc.Clearly it was the tenants causing it! and its down to how they live.
I would advise tenants provide them with a copy about mould and condensation(found on the net) ask them to clean it and if they wont comply with a correct way of life in the property,give them notice to quit.It is NOT down to the landlord to deal with how they treat the property damages.
So as I say they cause it they deal with it,if not evict as the damage they are causing will get worse! My proof is 25 years no problems,then when let problems !!!!!!!!!!!!!!!
#14 - paul - 03/08/2015 - 14:13
Usually mould in and around the bath sealant and shower door is down to the tenant not cleaning it on a regular basis. If the tenants moved in and there is no mould then they need to sort it themselves. If there is mould on the ceiling or on the walls etc then it may be ventilation issue which going by the description it's not the issue.

You shouldn't have to replace the shower door and I think it would be excessive to expect a Landlord to do this because of a build up of mould no doubt caused by the tenant. Without knowing the extent of the mould and the type of bath and shower door that's there it's difficult to offer advice.

I would suggest, renewing the rubber at the bottom of the shower which often discolours over time. Maybe the mastic may also be a quick and cheap solution if you want to keep them happy without too much expense.

Another extremely handy tip for dealing with mould on Mastic, shower doors, tiles, washing machine rubber, without the need for elbow grease would be the following:

1. Soak kitchen towel in vinegar and apply to the affected area. Leave overnight and this will remove any soap scum which forms a film over the mould. remove and rinse.
2. Soak Kitchen towel in bleach (add a little water to loosen the bleach so it soaks into the towel easily). Apply to the affected area and leave over night. Remove and rinse! Most of the mould will be gone without breaking a sweat! :)

With the bath panel, I would ask what exactly the issue is with the bath panel that it needs to be removed.... is it just in need of a lick of paint, is it cracked etc....
#15 - Rachael - 03/09/2015 - 16:29
mold condesation
Condensation is only caused by how a person lives, if the house was emplty there would be no condensation. Tenants cause it so tenants are responsible to correct it.
There are numerous expensive effective devices which could be installed, but why should a landlord pay when it is soley down to the tenant. My parents house has a small bathroom on a gable end wall with no fan and after 43 years of living there have never had a problem because they use coomon sense and open the window and use washing lines and tumble dryers for clothes. I had a tenant who had four children and insisted on drying everything on the radiators the house was covered in mold and condensation which he blamed me for!even though the specialist i had check ex[plained to him hewas the problem, he left, i cleaned and redecorated and relet some 18 months ago and guess what not one spot of mold or condenation as the new guy uses common sense
#16 - darren - 03/10/2015 - 13:29
how much £ are we talking here
Shower door - £80-150
Reseal with mould resistant sealant £80
Bath panel - £50

£210-260 for a good tenant who has lived with 'as is' for 10 years. If he moves out - you would most likely do these improvements to get a good tenant again.

No brainer.
#17 - MJ properites - 03/12/2015 - 17:27
Mould
In my experience based on working with local authorities for the last 25 years the most sensible approach for a landlord to take is to work with the tenant to resolve the problem. The tenants actions may well be a contributing factor ie; drying washing in a well heated but poorly vented room but a landlord needs to look at the problem holistcally. Prevention is always better than cure so ensure that the property has airvents which cannot be closed or blocked up, that mechanical extraction is man enough for the job and is fitted in all areas that are subject to high levels of moisture production and that washer dryers are used and insisted upon where the option is given for the tenant to privide their own.
#18 - David Miller - 02/20/2016 - 11:59
Name
E-mail (Will not appear online)
Subject
Comment
To prevent automated Bots form spamming, please enter the text you see in the image below in the appropriate input box. Your comment will only be submitted if the strings match. Please ensure that your browser supports and accepts cookies, or your comment cannot be verified correctly.
»
This comment form is powered by GentleSource Comment Script. It can be included in PHP or HTML files and allows visitors to leave comments on the website.
Most popular landlord information and FAQs

 

What rental yield should a landlord try to achieve?
Accelerated possession - Section 21 Notice
Non payment of rent
The Tenancy Deposit Scheme (TDS)
How to prepare a property inventory
Grounds for possession of a rental property
Fair wear and tear on a rental property?
Filling out a N5B form for possession
Landlord insurance advice
Letting to students
How do I choose the best tenant?
Should I use a letting agent?
Commercial Mortgages

Whole market search.
Instant personalised quote.
Rates updated in real time.

Find the most suitable mortgage for your individual requirements using our advanced buy-to-let mortgage finder.

Search
News and Advice for Landlords

MAGAZINE
To say that we are experiencing a period of change in the housing market feels like an understatement ...
How should landlords deal with their self assessment return? For landlords with residential i...
Tax saving opportunities in 2017 for landlords? 2017 is characterised by the start of a numbe...
To help landlords get into the Christmas spirit, our trusted insurance partner, Alan Boswell Group ha...
Landlord Freehold Ground Rent Investments Many landlords are attracted to investing in proper...
Hello, I am Amy Castleman, a specialist Housing Solicitor at Premier Solicitors in Bedford. M...
One of the biggest issues that landlords face when tenants move out is the oven clean. Why is...
Should landlords let to students? Students can make good tenants & here’s why: ...
The risks of a leak in an apartment block To date I have bought two apartments in residential...
The three pillars of successful residential investment I’m often asked by newbie landlo...
This has been a question that has pre-occupied me for several years.  By instinct I don’t l...
I noticed recently there have been some significant repair bills coming through as the age of my buy-t...
“To furnish or not to furnish your rental property, that is the question” The dif...
‘Rent to rent’ sometimes known as rent2rent is the latest get quick scheme dreamt up by th...
What are tenancy renewal fees? A tenancy renewal fee is ostensibly the charges made by the le...
Cleaning Deposit Disputes between a Landlord & Tenant One of the most regular a...
If I had a pound for every time over the last 25 years of renting property and more recently running P...
Dates play an important part in a landlord’s life.    Pict...
Over the last two years, the property industry has seen an increase in the number of disputes between ...
Before you turn off thinking "oh yeah it’s another plug for  landlord insurance,"...
A vital part of being a successful landlord is to get the right tenant. In fact if the truth be known,...
For property investors, particularly first time property investors there a huge number of potential in...
BTL landlords are often portrayed as money grabbing, evil, exploitative beasts. We are accus...
How I started my property portfolio I started my portfolio back in the early 90's. We had jus...
INVESTORS CHECKLIST For potential property investors there is a huge amount to take...
We have spoken before about the life of a student landlord, but here's a little bit more advice for th...
Lease options are all the rage in some landlord discussion forums having usurped BMV or Below Market V...
Property gurus & experts The rise in the buy-to-let residential investment market has bee...
  Advanced residential investment strategies Buy-to-let investment is pretty st...
Since the introduction of the Tenancy Deposit Scheme (TDS) on the 6th April 2007 it has been a legal r...
It seems timely with the deadline for paying and submitting a landlords self asses...
Lee Sharpe from TaxInsider.co.uk looks at the implications for property businesses considering incorpo...
This modern day ‘knight’ of the urban realm can be hero or cowboy depending on the one you...
I'm fascinated by 'financial engineering' and how every so often, quirks of timing cause financial opp...
Rental period confusion One of the most confusing aspects of let...
Caveat emptor for the non-linguists means ‘Let the buyer beware’.  Loosely translate...
Property Hawks Property Manager software is mainly designed for individual buy to let landlords to man...
Here we go again. The leaves are turning a riot of oranges & reds before we descend headlong into ...
Landlords could be forgiven for feeling a little brow-beaten. Over the last 12 months, we hav...
The Government have produced a new Section 21 Notice. We have updated the version of our free...
A number of users have contacted us to share their concern over the proposed tax changes in the Budget...
Is Landlords Boiler insurance worth it? Getting your boiler fixed can be costly for landlords...
Landlords looking for a buy-to-let mortgage will face more restrictive lending criteria in the future....
Cash Back Offer Landlords looking at taking out a buy-to-let mortgage want to look at the Pro...
The Chancellor has not been overly generous to landlords and the buy-to-let sector in his Summer Budge...
PM3s is the 4th generation of our Free Property Management Software. The software has been free to use...
Section 21 Notices are about to change as a result of the Deregulation Act 2015.  Rebecc...
Following the election result. many landlords are breathing a sigh of relief.  Economic stability...
Landlords should be fully aware of the importance of being adequately insured. I know it's a pain to s...
Taxing Concerns for the Buy-to-Let Market The UK’s property market was given an unprece...
I hate change and regulation.  Most of it is badly thought out, counter productive & pointles...
The latest legal case to unsettle the traditional certainties of a landlord’s world is the case ...
Private Rental Sector – Party Policies The big day approaches and finally it will be yo...
Changes that came into force this week (6th April) (see for instance http://www.bbc.co.uk/news/business-32087038) now allow many ...
When selective landlord licensing was introduced  by the Housing Act 2004 it was intended to be a...
My small claims court experience My case came about because my tenant stopped paying the rent...
Rents are rising. Great!  According to the Rentindex they are up over 2.5% over the last year. ...
My tenant has always been an exacting type but it's now getting beyond a joke. Every few week...
  Best landlord insurance Most landlords know that they need specialist landlor...
It's been a while since I've sold one of my buy-to-let properties, but the potential of a new buy-to-l...
Christmas is a time for reflection and after over 20 years in the landlord game I've seen a fair few c...
Landlords are never off duty.  Last week I was in the middle of a patisserie class of all things ...
Tenants are getting more politically militant! They are mobilising, pulling together, and forming grou...
After 12 years of owning and renting out a flat, the freehold landlord has decided they want to start ...
Refubish to let – finance is key 'Refurb to let' is the latest trend in buy-to-let acco...
The the referendum and the party conferences of the past few weeks have thrown politics back into the ...
We have warned landlords before about the purges on landlords. The cash strapped Revenue periodically...
My problem tenant has gone, and finally I have possession of my rental property. ...
What interest rate should a landlord charge on late rent payments? My problem tenant has fina...
Tenancy Deposit Scheme disputes Tenancy deposit disputes are a messy business, so we asked th...
My tenant has left - time to celebrate? This week I was greeted by a text from a friend/neigh...
Revenge Evictions –time to act? 'Revenge eviction' is a new concept to me .  It&rs...
Letting agent questions I’m just in the process of selecting a letting agent.  I&r...
Buy-to-let hotspots are the ‘talk of the town’ right now.  Clearly we are in some kin...
Letting agents are not the ‘favourite kids’ on the property block. Landlords tend to view ...
Landlords should get fixed up I have been eyeing the latest developments in the economy and t...
What are the new court fees for possession? The court fees for landlords obtaining possession...
What are my allowable expenses? I’ve been contacted recently by several landlords who w...
Solicitors are costly. I'm all for landlords using their initiative and avoiding paying unecessary pro...
Section 21 notice dates – where are we now? Rebecca Brough our resident expert from Fid...
People frequently ask me what is my biggest tip on how to be a successful landlord. The answer is simp...
Not all our users realise that having signed up to our website they are FREE to start using our Proper...
I've been hit recently by a range of maintenance issues on my buy-to-let portfolio, including a number...
We are just a couple of weeks into 2014, so I thought I’d take a look at some of the best deals ...
OMG!  It's here again.  The ‘bloomin’ personal assessment tax deadline looms lar...
It looks like ‘Austerity’ …..‘Prudence’s’ long lost sister is on ...
The Section 21 Notice has not been the easiest of things for landlords to get right. Using the right o...
In the week that the Land Registry released historic data going back 18 years, I thought I would share...
Rebecca Brough solicitor at Fidler and Pepper highlights the potential dangers and consequences of the...
It appears that landlords are starting to fight back over unfair licensing charges by some local autho...
Access to finance is key When I started as a landlord the key for me was access to ...
Prospective property investors thinking of dipping their toes into the residential property market, or...
Longer tenancies?  Sounds like bliss to most landlords. Most of use love the thought of long-term...
The section 21 notice is a powerful tool. It is the one document that gives a landlord the certainty o...
When is a landlord not a landlord? Well the obvious answer is when they are a leaseholder.  ...
Creeping landlord licensing is on its’ way affecting many landlords.  A perfect example is ...
I was talking to one of the waitresses in my local.  She is so excited! She’s ...
Tenancy agreements are our thing.  We have been providing a free tenancy agreement to the landlor...
The latest projections see no immediate end to the long run of low interest rates.  This week Mar...
Our Property Manager software has come on leaps and bounds since we first developed it as free propert...
In these tough financial times some landlords may be looking at how they can pull in a few extra quid ...
The Government's latest proposals are to introduce a statutory obligation on landlords to check whethe...
Many landlords have been thrown into confusion over the last few months as tightening legislation and ...
I love being a landlord.  I’ve recently set up another new business.  I work ...
According to figures from the Dogs Trust, 46% of the population currently own a pet.  Now assumin...
Recently, I was talking to a new landlord about their first ever tenants.  They had been chuffed ...
Should I use a letting agent? The perennial debate amongst landlords is should I use a lettin...
Landlords who may be thinking about buying into purpose built student accommodation should stop and th...
Landlords are increasingly often under a time pressure. With the burgeoning regulatory requirements of...
Most of us ‘hard bitten’ landlords get fed up with the endless splurge of meaningless head...
Are rents about to fall? Landlords have been insulated from many of the harsh economic winds since the...
Tenancy Deposits – ESSENTIALS I’ve recently had a scare over one of my tenants de...
The queen is dead! Yes off course I'm referring to Margaret Thatcher.  Now she never sai...
Landlord Insurance Minefield My landlord insurance falls due this month.  As u...
We have frequently expressed opposition to a blanket landlord registration scheme - the ‘so call...
We’ve all had it - the phone goes, it’s one of your tenants’.  Do you:...
Better The Devil You Know?   I've recently advertised my rental property follo...
I was contacted this week by a fraught landlord who was the subject to a negligence claim from their t...
The buy-to-let mortgage market has gone from bust to boom again over the last few years.  With le...
This is a regular discussion point amongst many landlords.  Those that have been dissatisfied wit...
It's a landlords’ dread!   A nice respectable looking tenant, with a good...
Rebecca Brough of Fidler and Pepper Solicitors asks whether landlords need a tenant guarantor, and exp...
The thing with managing a portfolio of buy-to-let property is that for much of the time you don't have...
Brings Threats and Opportunities Many landlords are adopting a wait and see approach to the G...
Severe rental arrears fell by almost 16 per cent in the fourth quarter of 2012 according to data from ...
Should a landlord let their tenants smoke? Landlords are acutely aware of the bad smells and ...
New Year celebrations are well and truly over, so it’s back to work, and for many landlords, sma...
I was thinking today, what would be the top 5 things I would wish for next year as a landlord.  S...
You may think that as a landlord you are not liable for your tenants’ water bill. Well up until ...
I can't begin to explain how fraught the last few weeks have been.  Most part time landlords will...
The buy-to-let mortgage market has been in the doldrums for several years after the ‘crash&rsquo...
Rebecca Brough of Fidler and Pepper explores the world of fees and charges in respect to a landlords ...
Don’t forget your section 213 notice! Property Hawk has been urging landlord not to forget about...
You are just about to let your buy-to-let.  So what are the essential bits of paper work that you...
Is there such as thing as the ‘fair wear and tear’ of your buy-to-let property? ...
Landlords looking to obtain possession have two basic choices when trying to get their buy-to-let prop...
So it all goes wrong!  The tenant moves out (disappears) and owes you months of rent.  They ...
We recently had a enquiry on the Landlord Forum asking whether it was a good idea to serve a section 2...
Landlords seeking possession frequently have to decide between the merits of using a Section 21 notice...
Renewing a tenancy is one of the most straightforward aspects of managing a tenancy.  But many la...
Getting possession of a rental property when your tenant falls into rent arrears Th...
I read recently on a landlord forum a suggestion from one disgruntled tenant that landlords should be ...
My latest round of tenant gripes has hit me after a relatively quiet period. I suppose it was...
After launching the new version of the property management software we felt the actual site pages look...
Rental yields have always been a critical metric when evaluating a buy-to-let investment and they are...
Any landlord who follows London politics will not have escaped the fact that the private rented sector...
I was chatting this week to my joiner Steve. He was having a nightmare! Steve had done most o...
The Co-op announced last week that it was stepping up lending into the buy-to-let mortgage market by a...
Legislation should be in place by the end of the year to allow landlords to benefit from the Green Dea...
It's January which means only one thing for most landlords, yes it’s time to get to grips with t...
As the year comes to an end many landlords will be drawing up their plans for 2012. With the ...
I was contacted several weeks ago by one of our longstanding users. Kevin wrote to highlight ...
I'm like the majority of small landlords in that I have opted to use the Deposit Protection Scheme (DP...
Europe is at it again! Not content with their crazy project “Euro”  putting ...
You might be aware that I’ve had a number of new tenants recently. This has i...
It’s a great time to be a landlord. Many of us including me are making record rental pr...
I was contacted last week by a landlord looking to gain access to their bu...
I’ve written before about landlords not needing to use a letting agent. We al...
It's been a while since I've had a new tenant move in. The new tenant seems amiable enough. A middle a...
My landlord insurance fell due at the beginning of this month. DAMMM! Yet again the dilemma. ...
It is possible to get a company to fill out your N5B.  This will cost anything upwards of £...
Most landlords use an Assured Shorthold Tenancy agreement to let their property. So how long ...
I've been looking at some recent enquiries from landlords who use our Property Management software to ...
Most landlords who let a property that is tenanted will not be liable for council tax.  This is b...