Recent content by Ghmat

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    External windows - Check out cleaning - Tenant responsibility

    Dear Jeffrey, Many thanks for your message. The problem is that the windows were dirty on check out day. So what are we supposed to do here? accept dirty windows on check out day and windows that were worse at check-out than at check-in? Otherwise, regarding the clauses, in the tenancy...
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    External windows - Check out cleaning - Tenant responsibility

    Dear Sir or Madam, We are having a conversation with a tenant regarding the cleaning of the external windows at check out, for our property rental (AST). The tenant did book a professional cleaning company for the tenancy check-out but the cleaning company he selected does not provide an...
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    Tenant smoking cannabis

    Dear Jeffrey, My apologies, of course. I meant "tenant". The tenant is leaving in one week after having tried to stay in the flat and pay less than half the original rent. It is probably too late to evict? So simply let the tenant out? Nevertheless, we fear that the flat may smell over...
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    Tenant smoking cannabis

    Dear Sir or Madam, I hope all is well. Our landlord is clearly lying to us regarding smoking cannabis. Neighbors have spotted it several times, some have even gone sniffing the front door and are very frustrated. More than 3 neighbors have confirmed it. As well, this started when the tenant...
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    Tenant video recording a prospective tenant

    Dear Jeffrey, Many thanks for your email. The reason we have to deal with this is because T1 doesn't want to carry visits. We have to go onsite and carry the visits ourselves. But under camera surveillance. That's why we wanted to know whether we have an obligation to inform T2 about...
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    Tenant video recording a prospective tenant

    Dear Jeffrey, Many thanks for your email. Regarding visits, we, of course, always get authorisation from the tenant to make visits with T2s. We indeed wouldn't enter without proper authorisation & appropriate notice etc.. So the question is not to enter the flat without authorisation, of...
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    Tenant video recording a prospective tenant

    Dear Jeffrey, Many thanks for your email. All noted and understood. So should we simply inform prospective tenants that they will be recorded? What if we loose candidates because of that ie despite their interest in the property that they refuse to visit because they don't want to be...
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    Tenant video recording a prospective tenant

    Dear Jeffrey, I hope all is well. Many thanks for your email. We are L and were never informed that a camera had been installed in the flat. It is a surveillance camera. The current tenant had the camera on during the visit in order to check things apparently. The reason we discovered this...
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    Tenant video recording a prospective tenant

    Dear Sir or Madam, I hope all is well. I had a question on video recording in residential property please. Can a tenant, who has given his notice to exit a property, video record a prospective new tenant including his/her family (young children) during the visit of that potential new...
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    Short period of time between tenancies - impact on damage repair

    Dear Sir or Madam, I would need answers on the below, please: Tenant sent notice period in mid June 2020 for an exit in early August 2020. In the notice, the tenant mentions that the wife is pregnant and that no visits to take place during the period. Tenancy agreement says: "During the...
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    Inventory and check in/out Services

    Dear Jeffrey, Many thanks for your email. Can you please provide an update on the below Arla Article? They seem to say that tenants shouldnt pay anything anymore and this from 12 months after the May 2019 Tenant Fees Act ie June 2020.. Look forward to reading you...
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    Inventory and check in/out Services

    Dear Sir or Madam, I hope all is well. I am a landlord and I am posting as I am not entirely sure about a point regarding inventory services, please. We regularly use inventory services from clerks and we have recently been contacted by one of our tenants on the subject. That tenancy...
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    New contract or not

    Dear All, Last month, our tenants contacted us letting us know, via the 3 month period clause (mailed letter) , that they would be leaving our flat at the end of November. Early this month they told us that they wanted to stay for another 12 months with a 6 month break out clause (still with a...
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    Cheeky tenants trying to get a free holiday trip ..

    Story and facts: We had agreed with our tenants that during the renovation works (slow water drain) of one of the bathrooms, we would relocate them and pay for the relocation costs. We had initially agreed that we would simply pick the bill. They came back asking for us to give them a time...
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    How to avoid being ripped off by a building managing agent

    Dear Members, I live in a block of flats served by a really under-performing managing agent. The level is so bad and the impunity so high (services not delivered but charged, invoices that do not correspond to submitted services, total lack of communication and transparency). The level of...